Terms of Service

1. Agreement to Terms

By accessing or using the services provided by SolideSite Digital Agency ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and the Company.

2. Services Description

SolideSite Digital Agency provides digital marketing and web development services, including but not limited to:

• Lead generation strategies and implementation
• Search engine optimization (SEO) and website performance
• Branding and online presence management
• Marketing strategy and planning
• Website design, development, and e-commerce solutions
• Website redesign, fixes, and maintenance
• Ongoing website management and support

The specific scope, deliverables, and pricing for each project will be outlined in a separate proposal or service agreement.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information, content, and materials necessary for the project
• Respond to our requests for feedback, approvals, or clarifications in a timely manner
• Ensure you have the legal right to use any content, images, trademarks, or materials you provide
• Make timely payments as outlined in the project agreement
• Designate a primary point of contact for communications
• Review and approve deliverables within the agreed timeframes

Delays caused by failure to fulfill these responsibilities may result in project timeline extensions and additional fees.

4. Payment Terms

• Deposits: A non-refundable deposit (typically 50%) is required before work commences unless otherwise agreed
• Invoicing: Invoices are due upon receipt unless otherwise specified in the project agreement
• Late Payments: Overdue payments may incur a late fee of 1.5% per month or the maximum rate permitted by law
• Work Stoppage: We reserve the right to suspend work on any project with outstanding invoices
• Additional Work: Any work outside the original scope will be quoted separately and requires written approval

5. Intellectual Property Rights

Our Intellectual Property

All proprietary tools, methodologies, frameworks, templates, and pre-existing materials used in providing our services remain our exclusive property.

Client Materials

You retain ownership of all content, trademarks, and materials you provide to us. You grant us a license to use these materials solely for the purpose of providing our services.

Deliverables

Upon full payment, you will own the final deliverables created specifically for your project (excluding our proprietary tools and third-party materials). We retain the right to display work samples in our portfolio unless otherwise agreed in writing.

6. Warranties and Disclaimers

Our Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards.

No Guarantee of Results

While we strive for excellence, we cannot and do not guarantee specific results, including but not limited to: search engine rankings, website traffic, lead generation numbers, conversion rates, or revenue increases. Digital marketing results depend on many factors beyond our control.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you to us for the specific project giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
• We are not liable for any damages arising from third-party services, platforms, or tools integrated with your project
• We are not responsible for any losses resulting from your failure to maintain backups of your data or content

8. Indemnification

You agree to indemnify, defend, and hold harmless SolideSite Digital Agency, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of our services; (b) your breach of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any content or materials you provide to us.

9. Termination

By Client

You may terminate services with written notice. Upon termination, you are responsible for payment for all work completed up to the termination date. Deposits are non-refundable.

By Company

We may terminate or suspend services immediately if you breach these Terms, fail to make timely payments, or engage in conduct that we deem harmful to our business or reputation.

Effect of Termination

Upon termination, provisions relating to intellectual property, limitation of liability, indemnification, and any other provisions that by their nature should survive, will remain in effect.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, customer data, pricing information, and technical specifications. This obligation survives the termination of our business relationship.

11. Third-Party Services

Our services may involve or recommend third-party services, platforms, or tools (e.g., hosting providers, analytics tools, payment processors). We are not responsible for the terms, policies, availability, or performance of these third-party services. Your use of such services is subject to their respective terms and conditions.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services or internet infrastructure.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules. The arbitration shall take place in a mutually agreed location, and the decision shall be final and binding.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

15. General Provisions

• Entire Agreement: These Terms, together with any project agreements, constitute the entire agreement between the parties
• Severability: If any provision is found invalid, the remaining provisions shall continue in effect
• Waiver: Failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our written consent
• Notices: All notices shall be in writing and sent to the contact information on file